Questions and answers：
Q: What is the application of the PTZ camera?
A: The app is iCSee . Please Search with the name in PlayStore or AppStore. It’s free.
Q: Is it compatible with other languages?
A: Yes, This cameras and apps can support other languages. The factory default language for PTZ cameras is English. After connecting the app, in Settings – Basic Settings – Device Language, you can change the language.
Q: What is the operating temperature range of the camera
A: Hello, my friend, this camera supports working under the temperature of -10℃-55℃, it is recommended to install it under the eaves, and the acceptable humidity is in the range of 10%-90%.
Q: Not completely wireless/Was advertised as wireless.
A: “Wireless” means that the camera works with the 2.4Ghz wifi(Don’t support 5G wifi), but the camera needs to stay plug in the power outlet for supply power.
Q: Why can’t the camera recognize the SD card?
A: 1. This camera supports FAT32 format Class 6, Class 10 SD card, max supports 128GB.
2. If you insert the SD card into the camera after the camera plug in power outlet, the camera may not be able to recognize the SD card. Please unplug the power outlet, then plug in it again and restart the camera.
Q: How does the “Auto track” work?
A: Open the app, going to the device interface, you can find the “Auto Track” on the intercom interface.
If someone in the detection range, when the camera capture the body motion and it will automatically track the activity trajectory, but the camera will not return to the original monitoring position when the movement leaves its detection range.
Q: Why the camera makes a ding sound or beeps?
A: The distance of the camera and phone is too close.
Q: Why the camera would offline?
A: Please make sure the wifi router and the camera are within the effective distance, and reset the camera and connect again.
Q:Why the camera doesn’t connect to the wifi?
A: Check if your phone is connecting to 2.4G wifi.(The camera isn’t compatible with 5G wifi) and the camera needs to plug in the power outlet to charge.
Please download APP “iCSee” on your phone and add the camera to you phone via the APP.
Please check if the distance of your phone, camera and the router is within 30-100cm when connect them.
Please reset the camera(the reset button is in the SD card slot) and connect again.
Q; How to do when the SD card doesn’t store the motion video?
A: Please insert the SD card into the camera, check the button of “Motion Detection” is turning on of the phone APP, it will store the video when it detects motion. If SD card doesn’t store the motion video, pleasa format the it.
Q: Why cann’t use the phone/email to register account for the app?
A: Please register an account firstly, and then login in. If you cann’t use the phone/email to register account, please try to choose the “Quick Login”.
*4K(8MP)/5MP/1080P resolution is optional;
*8MP ultra-high-definition images, bring you a different visual experience;
*Support 2.4GHz WiFi connection only(5G WiFi is not supported);
*H.265 video format, the picture is smoother and the storage space is saved;
*AI human body recognition and detection, *automatic humanoid tracking;
*4pcs infrared LEDs+4pcs white LEDs, showing you clear & colorful day/night images;
*3 image modes for you to choose: smart mode/infrared mode/color mode
1)Infrared mode is infrared on mode. The image is black and white and the white LED does not turn on
2)Color mode: white LED lights up, day and night are color vision
*Built-in high-quality speakers and microphones, allowing you to communicate with others without hindrance;
*Echo cancellation and noise suppression technology, perfect full-duplex voice effect;
*Support RJ-45 network cable connection;
*APP: iCsee
What’s in the box?
4K camera(optional) * 1
Manual (English only) * 1
Power supply * 1
Screws bag * 1
Tail line waterproof kit * 1
Advanced H.265+ Video Formatt
This camera uses H.265 image encoding and decoding. Compared with the traditional H.264, it has the advantages of fast loading speed, small occupied space and small bandwidth resources, which can save your storage cost.
4K Ultra HD 8MP High Resolution
We have 4 kinds of pixels cameras for you to choose, 4K 8MP/5MP/1080P, which can meet your various needs, you can see every corner of your yard/door/warehouse/office
Pan 270° Tilt 90°
This IP camera can move up to Pan 355°/ Tilt 90° , covering every corner,livemoniitoring without blind.
Support 3 Preset Points
You will get a security camera with 3 preset points set, which will make the IP camera quickly locate the preset points, mean while the zoom lens status can be saved during the preset.
Ai Human Detect Alert
Quickly finds human targets and immediately sends a notification to your phone, let you see what happens anywhere. It only detects the human shape and will not trigger falsely for objects such as cars and trees.
Motion Auto tracking
After locking the target, the camera will adjust the pan rotation automatically, Tracking Moving Objects, Cars, Pets, Human, and push alerts notifications to your Smartphone.
Full color night vision
This video camera is equipped with color night vision and infrared night vision, so that you can see every picture clearly at night.
Alexa Camera WiFi—Support Alexa Assistant
When you give voice command to Alexa echo or Alexa device, the Alexa echo would show the security camera live video
Two way audio
This security camera can easily realize real-time intercom, so that you can communicate with the person opposite the webcam without obstacles.
IP66 Waterproof
What is the most important thing as an outdoor camera? Waterproof, of course! IP66 waterproof, which can meet most use scenarios, and there is no need to worry about camera damage caused by rain and snow.
Multi-user Sharing
In support of remote monitoring with 3~4 users at the same time, you can share the scenes with your family and friends.
This security camera will save the recorded movies/images(Need cloud storage or SD card
), and you can open the ICSEE app anywhere to view the wonderful moments recorded by the camera at any time.
The camera is suitable for iOS/Andriod/Window, and you can view your camera on a variety of devices.
Support ONVIF protocol
Support ONVIF protocol, access to NVR
Note :2MP not support ONVIF,4MP/8MP support ONVIF
Wired connection & Wireless connection
The camera is equipped with an RJ45 interface, through which you can connect your NVR device, or directly connect to your WiFi wirelessly, simple and convenient
Multi-scenario installation and use
You can choose to use SD card (maximum 128G) or subscribe to cloud storage (charge) to permanently save your recorded videos, and delete unnecessary movies in ICSEE app to save storage space.
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