Important note:

Dear friends, how are you? Thank you for your love and support for our products！The

following are the questions you may have when ordering our products. We hope they will be

helpful to your shopping

1. Preparation time:

As we have a large number of orders every day, and most of our products are made to order,usually we need about 3-5 days to prepare your order.

2. Estimated delivery time (excluding weekends and holidays):

(1) About 15 to 60 working days: Free Shipping Way

(2) About 3 to 10working days:DHL / UPS /FEDEX

Delivery time is estimated and cannot be guaranteed 100%. (Most packages will be delivered to customers in advance)

3.Similarity

As an honest seller, we guarantee the dress will be 90%- 99% same as original picture showing. If you want 100% exactly same, please forgive. No two exactly same l eaves in the world. We can not guarantee, so please do  not place the order if you still insist 100% similarity. Thanks for your understand.

4.Extra Charge

Generally, for the size of 24W 26W 28W or larger, we will charge a large size fee of USD 30 dollars, because the cost of materials and freight required for customizing such products will be higher. We will send a message to you as soon as we receive your order.

5.Cancel order before shipping

Because most of our products are custom made,if you want to cancel the order: We accept full refund within 24 hours after you placing the order; there is just 30% partial refund after you place the order more than 24 hours(the 30% is the cost of our material).

6. After-Sale Service

(1) After receiving the package, if there is any damage, please contact us in time. We will give you a full refund. Never hurt your rights! Do not confirm receipt and evaluation first.

(2) If it is due to logistics reasons, please do not worry, please contact us in time. We will send you a new one or a full refund. I believe you understand that these are not factors that the seller can control. Thanks for your understanding.

(3) If you are not satisfied with the order you received, please contact us as soon as possible, and we guarantee that your problem will be solved satisfactorily!

In most cases, the problem is caused by misunderstanding, which can be eliminated through sincere communication.

Model Show

Size Table

Because our dresses are custom made,it will be better if you could provide us the following sizes:

1.Bust =___inches or cm

2.Waist =___inches or cm

3.Hips =___inches or cm

4.Hollow to floor without shoes =___inches or cm

5.Height =___inches or cm (from the top of head to floor without shoes)

6.Dress color =___(any color choose or picture show color ) 

measure chart

color chart

Feedback

1. If you are satisfied with our products, please kindly give us five stars feedback.

2. Please feel free to contact with us before leaving Neutral or Negative feedback. We w

ill spare no efforts to solve the problems for you.

Return Policy

Your satisfaction is of the most importance to us !

Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without removing the tags, altering, or washing the dress. If you are returning or exchanging dresses, clothing, or accessories, please make sure they are in their original condition – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.

Dear, desses by custom-made All of them by hand sewing and they need long time to transport, there maybe a little sequins/beading/crystal/feather/flowers fall off, it not belong to quality issues, please kind to understand it, we will do the best for you, we are sincerly hope you can love it, thank you so much!

1.Sizing or Fit Issues

As all of our dresses are hand-sewn and customer tailored, the finished gown may vary by approximately 1 inch in the specified measurements.

To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. If you find the products are not suitable for you and have questions, you can contact us directly.

2.Color Mismatch

Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible.

3. Return Process

<1> Contact us within 7 days of receiving your order. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval.

<2> Once we approved your request, please send the item as soon as possible.

<3> Refund will be returned to you by RavensShopCart.com directly